A-Z Guide and Frequently Asked Questions
Guests 24 months of age and older are required to have a ticket for admission to most stadium events. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. For Arizona Cardinals games, a Lap Pass must be obtained from stadium security personnel once the adult’s ticket is scanned upon entry.
Aisle Policy - "Wait For The Whistle"
For all events at State Farm Stadium, aisles must remain clear and unubstructed for safety of all guests.
During Arizona Cardinals games, so that fellow Cardinals fans do not miss any of the action on the field, State Farm Stadium staff will ask fans on the Main and Club Concourse to wait at the top of the aisle until the end of a play to return to their seats. This “Wait for the Whistle” policy will be enforced throughout the game and your cooperation is appreciated.
State Farm Stadium and our partners strongly encourage the responsible consumption of alcoholic beverages. The stadium’s alcohol policies are:
- No outside alcoholic beverages are permitted. Guests in possession of outside alcoholic beverages will be ejected without refund.
- Arizona law prohibits the sale of alcoholic beverages to persons under the age of 21. NFL policy requires that all guests, regardless of age, are required to show valid ID when purchasing alcoholic beverages. Identification cards that appear to be fraudulent will be turned over to law enforcement officials.
- The sale of alcoholic beverages will conclude at the end of the third quarter of NFL games. Cut off times will be determined for other events on a case-by-case basis.
- There is a two-alcoholic beverage limit per transaction at all concession stands.
- Alcoholic beverages are prohibited in the Family Sections, Alcohol-Free seating areas at Sections 114, 424 & 432, during Cardinals games.
- Guests passing or providing alcohol to minors will be ejected and subject to arrest.
- Guests possessing alcohol, who do not have proof of being 21, may be ejected.
- Stadium management reserves the right to refuse the sale of alcohol to any person.
- Any guest showing signs of impairment and/or intoxication will not be allowed to enter or will be removed from the stadium and subject to arrest.
- Stadium management reserves the right to change any of these policies at any time and without notice.
- Don’t drink and drive. Have a designated driver, take a lyft or a cab. Don’t get behind the wheel.
Guide, signal and service animals are allowed inside State Farm Stadium with fans that need their assistance. No pets or other animals are permitted.
Arizona Sports And Tourism Authority (AZSTA)
The Arizona Sports and Tourism Authority (AZSTA), owners of State Farm Stadium, is a Municipal Corporation dedicated to enhancing Arizona’s economy and the community's quality of life through the development of professional and amateur sports facilities, the attraction of entertainment, sporting, and business events, and through tourism promotion. AZSTA was created through an Act of the State Legislature (SB 1220) and referred to the voters of Maricopa County (Proposition 302), which was approved by the voters on November 7, 2000. AZSTA oversaw the design and construction of the stadium which was completed in August 2006. AZSTA is also responsible for distributing public funds generated by a tax on hotel beds and rental cars to additional stakeholders identified in Proposition 302, namely, youth and amateur sports, tourism promotion and Cactus League baseball. For more information, visit www.az-sta.com.
Responsible for the management and operation of State Farm Stadium, ASM Global was formed in October 2019 from the merger of AEG Facilities and SMG creating a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and preforming arts venues.
ATM’s are located on the main concourse at sections 104 & 123, Gila River Casinos Club Concourse at Sections 216 & 233 and the Terrace Concourse at Sections 416 & 448, along with additional portable ATM’s throughout the stadium.
If you encounter car troubles at the end of a football game, please raise the hood on your vehicle or call 623-433-7156. Parking staff will dispatch a service vehicle to help resolve the situation or contact a local repair service to assist.
Baby Changing Stations
Baby changing stations are available in all stadium restrooms and family restrooms are located on each level.
Bag Policy & Restrictions
The Clear Bag Policy strictly limiting the size and type of bags permitted into the stadium is enforced for most events. Fans are strongly encouraged to not bring any bags or purses if possible. The following will be permitted:
- Each fan may carry one bag of clear plastic, vinyl, or PVC no larger than 12" x 6" x 12" -OR- a one-gallon clear plastic freezer bag (Ziploc or similar).
- Fans may also carry a small clutch or wallet 4.5" x 6.5" with or without a handle or strap, subject to search.
For more information on Clear Bag Policy, click here.
Signs cannot be commercial, political or obscene in nature. Signs may not be affixed or hung anywhere within State Farm Stadium. Signs may not be displayed in a manner that obstructs other fans’ views of the game or stadium scoreboards/advertising signage. The signs must be made of a paper or lightweight cloth-like material. Signs cannot utilize wood, metal or similar types of materials for support. Maximum dimensions of a sign are three feet by two feet. Signage not permitted within Sportsman’s Park or inside the stadium will be disposed of by stadium security unless the guest wishes to return it to a vehicle.
Cardinals fans are encouraged to show their support and may bring handheld signs to Sportsman’s Park and State Farm Stadium, provided they are football related and in good taste as determined by stadium security.
Bottles & Cans
Guests will not be allowed to bring any type of bottle, can, thermos or beverage container inside the stadium. However, fans will be allowed to bring one (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) bottle of water. No soda, flavored water or sports drinks are permitted. Parents with small children may also bring plastic bottles of formula or milk inside the stadium.
Cameras / Video Recorders
Guests may bring personal still-photo cameras to capture the special moments at State Farm Stadium. Feel free to ask any stadium staff member to snap a picture of your group.
Video cameras, mono/tripods and professional cameras with zoom lenses greater than 200mm or larger than eight inches in length are not permitted inside the stadium. Please know video recording by any device is prohibited within the stadium and Sportsman’s Park, without prior written consent of the Arizona Cardinals and stadium management.
Cardinals Code of Conduct
The Arizona Cardinals Code of Conduct was developed so that all guests attending games and other events can do so in a safe and enjoyable environment. Ticket holders who violate the Code of Conduct provisions will face ejection from the stadium along with possible arrest.
Cardinals Team Shop
The Cardinals Team Shop at State Farm Stadium is located on the Main Concourse across from Section 132. The Team Shop is open year round, with daily/non-event hours Monday through Saturday from 10 AM - 6 PM. On Cardinals gamedays, the store is open starting at 9 AM with access permitted by ticketed fans only once stadium gates open.
Verizon and other major providers have installed an on-site distributed antenna system (DAS) at State Farm Stadium for the purpose of strengthening cellular coverage at the stadium. Fans are reminded to make sure their cell phone conversations are not disruptive to the others seated around them.
The use of chewing tobacco is prohibited inside State Farm Stadium.
Child Locator Wristbands
Young fans are encouraged to stop by a Guest Services Office and pick up a Child Locator Wristband. The child’s ticket location or contact phone number can be written on the wristband in the event a child gets separated from their party. The Guest Services Offices are located along the Main Concourse near Sections 104 & 123 and Upper Concourse at Sections 417 & 448.
Compliments & Concerns
Craft Culinary Concepts
As the official caterer for the State Farm Stadium, Craft Culinary Concepts is ready to tackle any event you may host. In a few short years, Craft Culinary Concepts has gone from a start-up operation to one of the very top performing food and beverage companies in the NFL.
With options like our traditional stadium fare made with fresh local ingredients, or specialty items made to please the most discerning palate, Craft Culinary Concepts is proud to serve the finest items in our concession stands, creating lasting memories of your visit for that special event.
Designated Driver Program
The Arizona Cardinals & State Farm Stadium, Bud Light, Coca-Cola, Craft Culinary Concepts, Arizona Department of Highway Safety and Hensley have teamed up to implement the Good Sport Designated Driver Program. In making the commitment to serve as a designated driver, fans 21 years of age or older with a valid driver’s license will receive a coupon for one soft drink or nonalcoholic beer. Designated drivers also have the opportunity to win prizes each game and are eligible for a grand prize which will be presented on field at the final regular season home game. Sign up for the program pre-game on the Great Lawn or at the 100 and 400 Level Guest Services Offices and Club Level concierge locations.
E-Cigarettes / Vaporizer Pens
The use of e-cigarettes and vaporizer pens are prohibited inside State Farm Stadium.
Elevators are located near the three (3) public and two (2) Gila River Casinos Club Entrances.
The location and availability of elevators are:
- Hyundai Gate 1 – Working Media and fans with accessibility needs.
- Gila River Casinos Club West – Loft ticket holders and Club East fans with accessibility needs.
- University of Phoenix Gate 2 – Fans with accessibility needs.
- Gila River Casinos Club East – Loft ticket holders and Club seat fans with accessibility needs.
- Bud Light Gate 3 – Fans with accessibility needs.
Fans should record their section, row, and seat numbers. If an emergency arises during the game, please call the State Farm Stadium Security Command Center at 623-433-7156 with the seating information and a stadium staff member will be sent to that location. Per stadium policy, announcements will not be made over the public address system to locate guests.
Escalators are located adjacent to the three (3) public and two (2) Gila River Casinos Club Entrances. The escalators located directly inside Gates 1 & 3 allow fans access to the Club Level and Terrace Concourse. The escalators located at Gate 2 provide fans with direct access to the Terrace Concourse only. The escalators at the Gila River Casinos Club West and Gila River Casinos Club East entrances are reserved for Club and Loft ticket holders and access the Club Level only. The escalators will run in the upwards direction through the first half of an event and change to the downward direction during the second half of the event to speed exiting at the conclusion of the event.
Employment & Fundraising Opportunities
The staff of State Farm Stadium is focused on delivering the best event day experience possible. From our Guest Services and Events staff to the Housekeeping Department and Food and Beverage Team, each of the over 2,000 individuals who represent State Farm Stadium, and Arizona Cardinals Football Club on game days, shares a commitment to delivering great customer service to each and every guest. For more information about employment opportunities visit the stadium employment page or call the numbers below:
- ASM Global (Stadium Management) – 623-433-7100
- Pride Group LLC (Parking Services) – 480-663-3911
- S.A.F.E. Management (Security & Guest Services) – 623-433-7300
- Craft Culinary Concepts (Catering/Concessions) – 623-433-7656
- Facility Merchandising, Inc. (Merchandising) – 623-433-7600
For fundraising opportunities visit the Craft Culinary Concepts fundraising page or call 623-433-7656.
There are a total of 12 family restrooms located throughout the stadium. All family restrooms are outfitted with baby-changing tables and are ADA compliant. Family restrooms are located on the Main Concourse near Sections 102, 114, 124 & 136, Club Concourse at Sections 204, 219, 230 & 247 and Terrace Concourse at Sections 404, 421, 435 & 454.
Family Sections (Alcohol Free)
Sections 114, 424 and 432 are designated as Family Sections. Alcoholic beverages are not permitted in these sections during Cardinals games.
If you require assistance during your visit to State Farm Stadium or wish to report violations of the Cardinals Code of Conduct, stadium staff can be reached at:
- Game Day Hotline: 623-0433-7156
- Text Message Hotline: Text “Cards” <SPACE> issue and location to 69050
Only authorized personnel will be permitted on the field prior to, during and after an Arizona Cardinals game. Any unauthorized persons gaining access to the field will be removed, ejected, and subject to prosecution and/or fine as well as loss of any season ticket privileges.
The stadium has four First Aid locations available to assist fans throughout events. The First Aid Offices are located along the Main Concourse near Sections 122 & 136 and Terrace Concourse near Sections 416 & 448. If immediate assistance is required please engage stadium security or uniformed law enforcement officers.
Food & Beverages
Outside food and beverage is prohibited inside State Farm Stadium with the exception of:
- One (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) plain bottle of water.
- Sports drinks and flavored water are not permitted.
- Food and beverage items for infants two years of age or younger.
State Farm Stadium offers a variety of game day favorites and local cuisine. Concession stands are located throughout the stadium. All major credit cards are accepted, including at most portable locations.
Gates Opening Times
During Cardinals games, the Gila River Casinos Club West and Gila River Casinos Club East Entrance Gates open 3 hours and 15 minutes prior to kickoff for Club and Loft ticket holders. The three (3) public entrance gates open 90 minutes prior to kickoff for all ticket holders.
Gate opening times for non-Cardinals events are subject to change. Please check the event information page on the stadium website to confirm gate opening times for specific events.
Gila River Casinos Club Lounges
The Gila River Casinos Club Lounges are located on the 200 Level of the stadium on both the East (227-248) and West (201-222) sidelines. Both Loft ticket holders and guests with tickets in either of the Club Lounges are permitted to access the Clubs during an event. Access to the Club Lounges should be from Club West Entrance (Northwest side) or Club East entrance (East side). Club and Loft ticket holders are also permitted to enter the stadium through main Gates 1, 2 and 3.
Guest Service Offices
Guest Service Centers are located along the Main Concourse near Sections 104 & 123 and Upper Concourse at Sections 417 & 448. Fans may obtain information or assistance at any Guest Service Office at the stadium.
Laser pointers are considered a prohibited item at State Farm Stadium and are subject to confiscation if brought inside the facility.
Lost & Found
If you misplace an item or find something that belongs to another guest while at State Farm Stadium, please visit one of the Guest Services Offices. Claim forms are available to report missing items. Fans inquiring about lost items should fill out the Lost & Found form online. Items lost at prior games are held in storage for 30 days and then are donated to a local charity. The Arizona Cardinals and State Farm Stadium cannot be held responsible for lost or damaged items.
State Farm Stadium has 88 Lofts (suites) providing the ultimate in premium seating experiences. For more information on Lofts for Cardinals games, please call (602) 379-0102.
For information about lofts for non-Cardinals event please call 623-433-7157 or email [email protected].
For most major ticketed events, including Cardinals games, credentialed members of the media will enter the building at the Media Entrance located to the South of Gate 1.
Official Arizona Cardinals merchandise is available at the Team Shop, next to Gate 2, on the Main Concourse level. The Team Shop is open on gamedays for ticket holders and on non-game days for all. There are additional merchandise stands on the Main Concourse at Sections 101, 104, 111, 115, 126, 134 & 137, Club Level at Sections 217 and 232 and Terrace Concourse at Sections 408, 423 & 440.
Check the event information page on the stadium website for details about merchandise for non-Cardinals events.
Motorized vehicles of any type are not permitted on sidewalks or on exterior plaza areas of State Farm Stadium. Motorized vehicles include, but are not limited to cars, trucks, mopeds, scooters, motorcycles and ATV’s. All motorized vehicles must be parked in designated parking spaces at State Farm Stadium.
Noise Making Devices
Musical instruments or any noise-making device is not permitted inside State Farm Stadium. This includes, but is not limited to, air horns, cowbells, whistles and vuvuzelas.
Nursing Mothers Stations are located on the Club Level in the Administrative Lobby. See a Guest Services Representative for directions and more information.
State Farm Stadium is in compliance with the Americans with Disabilities Act in providing open captioning service for the stadium public address system. Open captioning is displayed below the stadium’s north and south video boards. In addition, open captioning is available via smartphones which are available free of charge at the Gate 1 Guest Services office (across from Section 104). For more information in advance of a Cardinals game day, please contact the Cardinals Ticket Office at (602) 379-0102 or by email at [email protected].
For smaller sporting events that utilize the public address system open captioning is available by request. To request open captioning, or to consult with stadium staff about appropriate communication aids/services, please contact our Guest Services Department at 623-433-7120 or email [email protected]. Requests for open captioning should be made a minimum of two (2) weeks prior to the event.
Payphone / TDD Phone
State Farm Stadium does not have any payphones available to fans. However, fans can request the use of a phone at any of the four Guest Services Offices. A TDD phone for hearing and speech impaired fans is located at the Guest Services Office next to Gate 1.
State Farm Stadium offers a number of premium seating options including Private Lofts, Party Lofts, Field Boxes, Club Cabanas and Club Seats with some of the best sight lines in the stadium, full-service catering, elevator and escalator service from premium seat entrances and many other amenities. State Farm Stadium premium seating includes access to the exclusive Gila River Casinos Club Level.
For information about Cardinals games please call 602-379-0102.
The following items are not permitted inside State Farm Stadium. There are no provisions to store items not allowed through security and items cannot be held by security staff members.
- Aerosol Cans
- Animals (except for service animals)
- Bags not in accordance with the NFL Clear Bag Policy
- Banners or signs larger than 3’ x 2’
- Beverages other than one (1) factory-sealed, non-frozen 500mL (16.9 fl. Oz.) plain bottle of water (sport drinks and flavored water not permitted)
- Beverage containers – Bottles, cans and thermos bottles
- Cameras with professional photo lenses
- Chewing tobacco
- Clothing deemed obscene or indecent
- Coolers of any kind
- E-cigarettes or vaporizer pens
- Folding chairs
- Food (except for children under the age of two)
- Footballs and beach balls (inflated or deflated)
- GoPro cameras
- Illegal drugs
- Laptop computers
- Laser pointers
- Noise makers (whistles, horns, bells, etc.)
- Poles or sticks of any kind, including “Selfie-Sticks”
- Umbrellas larger than 12 inches in length
- Video cameras
- Weapons – including, but not limited to, firearms & knives
- Any item deemed inappropriate or hazardous by stadium security
Radio Controlled Aircraft
Radio controlled model aircraft, unmanned aircraft systems, drones, and other devices are prohibited at State Farm Stadium and Sportsman's Park. Possession or operation of such devices will result in immediate ejection from the area and potential law enforcement intervention.
State Farm Stadium encourages all of our guests to reduce, reuse and recycle. Recycling containers are located throughout all areas and levels of the stadium for guests to dispose of any recyclable materials including plastic, glass and aluminum. Recycling containers are also located outside the stadium, adjacent to parking areas and by stadium gates. Please check signage on recycling containers to ensure you are recycling the proper items.
State Farm Stadium has a NO RE-ENTRY policy. Ticketed guests who leave the building are NOT permitted to re-enter with a previously scanned ticket.
There are 50 restrooms located throughout State Farm Stadium. All men, women and family restrooms are ADA accessible and equipped with a baby-changing table. Please ask any staff member for directions to the closest restroom.
Retractable Roof Movement
The position of the roof at State Farm Stadium will be determined on game/event day. For Cardinals games, fans can call the Cardinals Roof Hotline at 623-433-7663 to find out if the roof will be open or closed.
RV Parking (Event Day)
RV parking is allowed at State Farm Stadium on event days only in the designated oversized parking lot. Overnight parking is not permitted. Parking lots open 4 hours prior to the start of the event.
The exclusive event staffing partner of State Farm Stadium, S.A.F.E. Management, is recognized as a pioneer in the event staffing industry.
Scoreboard Messages (Cardinal Games Only)
Do you want to see your name in lights? Contact the Cardinals Entertainment Department at 602-379-1825 for more information about scoreboard announcements.
For major ticketed events, all fans will be subject to security screening prior to entry inside State Farm Stadium along with inspection of all bags and carry-in items. Magnetometers will be used to screen all fans at Access Control Points. Prior to the screening, fans will be asked to remove all metal from their pockets and person. If a fan does not feel comfortable with the metal detector screening due to medical reasons, a physical pat-down will be conducted instead. Please have all NFL Clear Bag Policy approved bags open for security staff and be prepared to remove any item from inside the bag if requested for closer inspection. Fans electing not to consent to the metal detector screening or physical pat-down along with a bag search will be denied entry inside State Farm Stadium. Access Control Points are the busiest during the 30 minutes leading up to the event start time, guests are encouraged to enter early.
Skateboarding / Rollerblading
Skateboarding and rollerblading is not permitted within State Farm Stadium, Tillman Plaza or Sportsman’s Park. Roller Shoes, athletic shoes with retractable wheels, are also not allowed.
State Farm Stadium is a non-smoking facility. Designated smoking areas on the Main Concourse are located at Gate 2 and outside the exit doors at Sections 102 and 137. Guests on the Club, Loft and Terrace Levels can proceed to designated smoking locations on the north entry/exit ramp. Guests smoking outside the stadium must remain 20 feet away from any entry/exit doors. Smoking in a non-designated area will result in ejection from the stadium without refund.
Solicitation / Literature
Guests should be aware that the distribution of business cards, commercial advertising, flyers, handbills, leaflets, posters, stickers or any other written, printed and/or painted materials is prohibited at State Farm Stadium and throughout Sportsman’s Park.
State Farm Stadium guests are asked to enjoy the events from the comfort of the seat that is indicated on their ticket. The intent is not to limit guest’s enjoyment of events and cheering after great moments, but continuous or excessive standing in seating areas, or standing on seats, will not be tolerated. Please follow the directions of ushers and security.
State Farm Stadium welcomes guests with strollers. Stroller use should not in any way inhibit fan movement or block any aisles. Smaller, umbrella-style strollers can be stored underneath a seat as long as it does not create an obstruction for other fans. Larger strollers should be checked at the nearest Guest Services Office.
Located between Gate 2 and the Gila River Club East Gate, State Farm Stadium Ticket Office hours are Monday thru Friday 10 AM to 6 PM and Saturday 10 AM - 2:30 PM. On Cardinals game days, Ticket Office windows open three (3) hours prior to kickoff. Ticketmaster Will Call can be claimed with a valid state of government photo ID. Tickets for other stadium events and public tours can also be purchased at the Ticket Office. Ticket Office hours vary for non-cardinals events. Please call 602-379-0102 to confirm hours of operation.
Ticket Re-Sale / Scalping
The resale of event tickets, regardless of price, is prohibited at State Farm Stadium and throughout Sportsman’s Park. Guests that purchase tickets from someone other than the State Farm Stadium Ticket Office or Ticketmaster do so at their own risk. State Farm Stadium and Arizona Cardinals are not responsible for invalid tickets and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider.
Tours of State Farm Stadium
Discover why State Farm Stadium is recognized as one of the top multi-purpose sports & entertainment facilities in the country and a marvel of engineering, technology and design.
Guided tours of the stadium are typically available Thursday thru Saturday, 3 times per day. The 75-minute experience involves approximately 1 mile of walking throughout the stadium along with a video presentation about the stadium’s construction and history. The entire tour route is fully ADA accessible. Visit the State Farm Stadium Tour Page or call the Tour Hotline at 623-433-7165 for more information.
Tailgating (Pre-Event Only)
Pre-game tailgating is allowed in Sportsman’s Park carparks. For Cardinals games, carparks open four (4) hours prior to kickoff and tailgating activities are allowed from when carparks open until kickoff only. Carpark opening times vary for other events, check the event webpage on the stadium website for carpark open times.
Please respect fellow fans by only occupying one parking stall. Tailgating should take place directly behind your vehicle or in adjacent landscape areas only. You may not block other stalls, walkways or any aisle ways with tents, trailers, chairs, coolers or barbeques. Saving other parking spaces is not allowed at any time. Fans who want to tailgate together must arrive together. Sportsman’s Park carparks close one (1) hour after the game.
Installed in 2014 by Daktronics, the south video display measures 58 feet high by 164 feet wide providing 9,512 square feet of live video and replays. Incorporating a 13HD pixel layout for crisp and clear imagery, the display includes high contrast technology for the best in image quality and wide viewing angles to appeal to every seat in the stadium.
Guests are not permitted to bring firearms or any other weapons inside State Farm Stadium. In accordance with Arizona House Bill 2457, law enforcement officials attending an event are permitted to bring a firearm inside the stadium if he/she is in compliance with the Arizona peace officer standards and training board requirements.
Will call windows are located at State Farm Stadium Ticket Office, to the east of Gate 2. Will Call tickets can be claimed only by the person whose name appears on the will call envelope. State or government picture ID is required. The Ticket Office is open three hours prior to kickoff for Cardinals games and closes at halftime. Ticket Office and Will Call hours vary for non-cardinals events. Check the event information page on the stadium website for Ticket Office hours for non-Cardinals events or call (602) 379-0102. For additional ticket information click here.
Wheelchair Assistance (Event Day)
State Farm Stadium is pleased to provide wheelchair assistance for mobility impaired guests. Wheelchair assistance is available to guests upon entry into the stadium and is scheduled on a first-come, first-served basis. Requests for wheelchair assistance can be made by asking a stadium staff member or by visiting a Guest Services Office located near Sections 104, 123, 417 and 448.
The stadium will provide wheelchairs and a staff member to escort guests to their seats, but it is requested that mobility impaired patrons be accompanied by another adult in their party. Upon arrival at the seating location, guests are required to surrender wheelchairs to stadium staff. Stadium provided wheelchairs may not be used as temporary seating for events. To make arrangements for post-event wheelchair assistance, guests are asked to fill out a wheelchair escort request form stating their desired pick-up time and location. Wheelchair escort request forms are available at all stadium Guest Services Offices. When exiting the stadium, guests will be brought to the exterior glass doors on the stadium's main concourse level. All requests for wheelchair escorts are accommodated on a first-come, first-served basis. A short wait time may be required.